Refund & Cancellation Policy

There is no checkout on this website. No card details, bank details or payment tokens are collected anywhere on it, and no billing account exists.

If you receive an invoice, a payment request or a receipt claiming to be from Shard Hosting, it did not come from us. Please forward it to shardhosting1@gmail.com so we can warn other people.

Everything below takes effect only when ordering opens, and will be finalised before it does.

You will be able to cancel at any time from the client area, without having to ask us or explain why.

Cancelling stops the next renewal. The server keeps running until the end of the period you have already paid for, so cancelling mid-month does not cut you off that day.

If the client area is unavailable, a cancellation request by email or Discord counts from the moment we receive it, not from when we get round to processing it.

Consumers in the EU and EEA normally have fourteen days to withdraw from a distance contract. For digital services that begin immediately, that right can be waived, but only if you have expressly asked for the service to start straight away and acknowledged that you lose the right to withdraw once it has been fully performed.

We intend to ask for that acknowledgement explicitly at checkout rather than burying it, and to make clear at that moment what you are giving up.

This policy will not remove or reduce any right you have by law. Where this document and your statutory rights disagree, your statutory rights win.

If you pay for a server and we do not deliver it, that is our failure and you get your money back. This applies whether provisioning never completed, the server was never usable, or we cannot supply the plan you paid for.

The same applies if a service is unusable for an extended period because of something on our side and we cannot fix it in reasonable time.

You should not have to argue for this. If delivery failed, tell us and we will refund it.

A duplicate charge is refunded in full. So is a charge taken after a cancellation was already requested, and a charge for a service you never ordered.

We would rather find these ourselves than wait for you to notice, but if you spot one, send us the invoice reference and we will deal with it.

Please contact us before raising a chargeback with your bank. A chargeback usually freezes the account and makes the problem slower to fix for both of us, and we can almost always resolve it directly and faster.

We are not going to publish a blanket no-refunds line, and we are not going to invent a refund window before we have a payment provider. What we can say now is that some situations are decided case by case rather than automatically.

Those include a service closed for a serious breach of the Acceptable Use Policy, a service that has run substantially through its paid period, and time already consumed on a plan you used normally before deciding to leave.

In each of those, ask. A decision that cannot be explained to you is not a decision we want to be making.

Email shardhosting1@gmail.com with the invoice reference and a sentence on what went wrong, or open it in the Discord if you would rather talk it through first.

We will confirm we have it, tell you whether it is approved, and if it is not, tell you why in terms you can actually respond to.