Questions, answered honestly
Where something is planned rather than live, it says so. If your question is not here, shardhosting1@gmail.com and the Discord both reach the same people.
Everything we get asked
Grouped roughly in the order people ask them.
In Europe. That is the only region at launch, chosen because it is where our first players are. Additional regions will be announced here when the hardware for them actually exists, not before.
Yes. You can upload it yourself over SFTP or through the panel file manager, or send us a backup and we will move the world, plugins, configs and player data for you at no cost.
Yes, on any plugin-capable server software such as Paper, Purpur or Spigot. Drop the jars into the plugins folder over SFTP or through the file manager and restart.
Fabric, Forge and NeoForge are planned as panel options. Heavier modpacks need more RAM and more CPU than a vanilla world, so pick a plan accordingly and ask us if you are unsure which one fits your pack.
Yes. Full SFTP access and a browser file manager come with every plan, alongside the live console. It is your server, so nothing is hidden behind a support ticket.
Yes. Plans are designed to be upgraded in place, so you can start on Starter or Basic and move up as your community grows without rebuilding anything.
Not yet, because nothing can be ordered yet. Automatic provisioning after payment is what we are building towards, but we are not going to put a time on it until it works. Join the Discord and you will hear when ordering opens.
Backups are planned for every plan, and you will be able to download them and keep your own copies. Retention and schedule are not settled yet, so we are not going to state numbers we might have to walk back. Until they are confirmed, treat your own copies as the ones that matter.
Modern and commonly used versions, which in practice means whatever your chosen server software supports. Older versions are usually possible too, though very old builds may need a manual setup.
Not as a native product. Java is what we are building for. Cross-play through a bridge such as Geyser is something plenty of Java servers run as a plugin, and we intend to support that, but we are not going to claim native Bedrock hosting until we actually offer it.
We run Pterodactyl, which most Minecraft admins have already used. You get a live console, file manager, subusers, scheduled tasks, database management and backups in the browser.
Discord first, email second. Both go to the same small group of people, and both are answered by someone who has run a Minecraft server rather than a script.
Ready to build your server?
Start small and upgrade whenever your community grows. Ordering is not open yet. Launch dates, pricing changes and beta slots go out in the Discord first.